Something not working, or just want to tell us what you think? Email hello@sophonpod.com and a human will read it. We aim to reply within two business days.

It helps enormously if you include your device model, your iOS version, the Sophon version from Settings, and — when it's about a specific episode — the show and episode title.

Ads aren't being skipped on an episode

Sophon needs to listen through an episode before it can mark the ad breaks, so a brand-new episode may take a few minutes on first play. Ad markers are always visible on the timeline, and you can drag, add, or delete them yourself — corrections you make apply immediately for you, and make Sophon better for everyone if you've left contribution on.

Something was skipped that wasn't an ad

Tap the marker on the timeline and remove it, or use the jump-back control to return to what you missed. Marking it as "not an ad" is the single most useful thing you can do — it's the signal we learn from fastest.

A show is missing, or a feed won't load

Sophon plays public podcast feeds directly from the publishers who host them, so an outage on their end shows up here too. If a show you follow is missing from search, send us the feed URL and we'll look into it.

Subscriptions, billing, and refunds

Subscriptions are sold and billed by Apple through your Apple ID. Manage or cancel one in the Settings app under your name → Subscriptions; cancelling takes effect at the end of the billing period you've already paid for. Refunds are handled by Apple under their policies — request one at reportaproblem.apple.com. If a purchase didn't unlock, open Sophon's paywall and tap Restore Purchases first, then email us if it still hasn't.

Deleting your account and your data

You can delete your account and everything stored with it from Settings → Account inside the app. If you'd rather we did it, email us from the address on your account and we'll take care of it. Deleting the app alone removes what's on your device but not what's synced to your account.

Privacy and terms

What we collect and why is set out in the Privacy Policy, and the agreement covering the app is in the Terms of Service.

Reporting a security issue

Email hello@sophonpod.com with the details and please give us a reasonable window to fix it before disclosing it publicly. We're grateful for the report either way.